Find answers to common questions about Safeinity's services, security, and features.
Safeinity is a secure digital estate planning platform that protects and manages your digital assets after death.
Think of Safeinity as a secure vault for your most important information. Store documents, passwords, photos, and personal messages, then designate who should receive them when you pass away. Everything is encrypted and safely stored until your loved ones need it.
You can access your information anytime while you are alive, and your beneficiaries automatically gain access after your death - either through our automated heartbeat monitoring system or through your will.
per quarter
only $1.67 per monthper quarter
only $3.67 per monthper quarter
only $5.33 per monthYes, we use enterprise-grade security measures to protect your sensitive information.
Store any digital information that's important to you and your beneficiaries.
Our heartbeat system ensures your digital assets are transferred only when appropriate.
Heartbeat monitoring is an automated check that allows you to confirm you are alive and well.
Safeinity sends you a regular email or text that you acknowledge with a button click. Once you stop responding, it is assumed you are incapacitated or deceased.
If you use our death certificate verification service - your passing is investigated and confirmed. Your beneficiaries are then contacted and given access to your documents.
If you do not use death certificate verification, once your heartbeat monitoring period has passed, your beneficiaries are given access.
Basic service does not include heartbeat monitoring. If you use basic service you will need to make arrangements to give beneficiaries access to your documents. You can use our key sharding service to assist you in that process.
Keep your contact methods current and check it regularly.
We're here to help you protect your digital legacy with comprehensive support options.
What:
Death Certificate Validation is the process of verifying that a reported death is
genuine before unlocking access the your protected digital assets and notifying beneficiaries.
Key Points:
Our investigative service performs death verification that confirms a person is deceased by
checking authoritative sources (official death records, government registries, certified
copies of death certificates, or trusted third-party verification services).
Why it matters:
This service prevents fraud and accidental release of your sensitive data.
Ensures the estate process only moves forward after legitimate confirmation.
You are not charged for the investigation until your Heartbeat Monitoring is triggered.
Absolutely! Safeinity is designed for you to actively use and manage your information.
Use Safeinity as your primary secure storage for important information. It's not just for after-death planning!
Your digital legacy is protected and transferred according to your wishes.
Two-factor authentication (2FA) adds an extra layer of security beyond just your password by requiring a second verification step.
After entering your password, you must provide a second form of verification. This means even if someone steals your password, they still can't access your account without the second factor.
How it works:
Advantages:
When you enable 2FA, we provide backup codes. Print these or save them securely. You'll need them if you lose your phone or authenticator app!
How it works:
Considerations:
How it works:
Considerations:
Use an authenticator app for maximum security. If you can't use an app, email codes are safer than SMS. You can enable multiple methods and use email/SMS as backups to your authenticator app.
We use military-grade AES-256 encryption to protect your sensitive information.
For detailed technical information about our security architecture, visit our Technology & Security page.
A Heartbeat Monitoring subscription is needed in order to manage beneficiaries.
Managing beneficiaries is simple and can be updated anytime from your account dashboard.
Review your beneficiary list regularly. Life changes like marriages, divorces, births, and deaths may require updates to your beneficiary designations.
Shamir's Secret Sharing is an advanced cryptographic method that splits your master key into multiple shares.
Your master encryption key is mathematically split into multiple "shares" (shards). You decide how many shares are needed to reconstruct the key.
Best Practice: Safeinity has found that more people than you might expect will lose shards,
even when large sums of money are involved, so plan accordingly when setting the threshold.
We can work though these situations - sometimes - but the cost can run into the thousands of dollars and
the process can take months. It's best to avoid the situation entirely by planning carefully.
We have secure account recovery options while maintaining the highest security standards.
If you've lost access to your authenticator app, use your backup codes. If you don't have backup codes, contact support for account recovery assistance. Recovery may not be possible in all cases.
Need Help? Contact support at support@safeinity.com
You can cancel your subscription at any time with no penalties or hidden fees.
Questions about billing or cancellation? Contact our billing team at support@safeinity.com
Storage limits depend on your subscription plan, with generous allowances for most users.
Basic Plan: 1 GB total storage
Heartbeat Monitoring: 3 GB total storage
Death Certificate Verification: 10 GB total storage
Need More? Additional storage available for purchase
Upgrade your plan or purchase additional storage blocks.
Go to Account > Storage Plan to see options and pricing.
Safeinity offers three subscription tiers designed to meet different needs and budgets.
Annual subscriptions save compared to quarterly billing. Switch billing frequency anytime in your account settings
Yes! You can switch between quarterly (3-month) and annual (12-month) billing at any time.
Your subscription automatically renews at the end of each period. You can cancel anytime with no penalties, and your service continues until the end of your paid period.
Absolutely! You have complete control over which beneficiaries can access which files.
Navigate to Dashboard. Click the Manage Assets / Beneficiaries button to manage relationships. The system offers two approaches:
Example 1: Send financial documents only to your spouse
Example 2: Share family photos with all children
Example 3: Give business documents to your business partner
Example 4: Send medical records to your healthcare proxy
Zero-knowledge encryption is the ultimate security option where even Safeinity cannot access your encrypted data.
With zero-knowledge encryption, your data is encrypted before it leaves your device. The encryption happens entirely in your browser.
Use Zero-Knowledge If:
Use Standard Encryption:
You have complete control over your data and can request permanent deletion at any time.
NONE
When data is deleted, it's permanently erased from our servers and backup systems. We comply with GDPR right-to-be-forgotten requirements. Deletion is irreversible and complete.