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How do I permanently delete my account and all my data?
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How do I permanently delete my account and all my data?

You have complete control over your data and can request permanent deletion at any time.

Before You Delete
  • Download Data: Verify you have local copies all files you want to keep
  • Save Beneficiary Info: Record beneficiary contact details
  • Notify Beneficiaries: Tell them about closure if needed
Account Closure Process
  1. Cancel Subscription: Go to Account (top right) Close Account Immediately
  2. Verification: Confirm your identity via email
  3. Final Confirmation: Confirm you want permanent deletion
  4. Data Wiped: All account data permanently deleted immediately
  5. Data Wiped: All files permanently deleted after 30 days
Grace Period

NONE

What Gets Deleted
  • All Files: Documents, photos, videos - everything
  • Personal Info: Name, email, phone, address
  • Beneficiaries: All beneficiary data and relationships
  • Encryption Keys: All encryption keys destroyed
  • Account Data: Login credentials, preferences, settings
  • Heartbeat Settings: Monitoring configuration deleted
  • Billing History: Payment records permanently removed
  • Billing History: Your data on Stripe, our payment processor remains. It cannot be deleted by Safeinity.
Privacy Guarantee

When data is deleted, it's permanently erased from our servers and backup systems. We comply with GDPR right-to-be-forgotten requirements. Deletion is irreversible and complete.