Back to FAQ
What if I forget my password or lose access to my account?
Standalone FAQ Page
What if I forget my password or lose access to my account?

We have secure account recovery options while maintaining the highest security standards.

Password Reset
  1. Request Reset: Click "Forgot Password" on login page
  2. Email Verification: Check your registered email for reset link
  3. Create New Password: Choose a strong, unique password
  4. Regain Access: Log in with your new credentials
Lost 2FA Access?

If you've lost access to your authenticator app, use your backup codes. If you don't have backup codes, contact support for account recovery assistance. Recovery may not be possible in all cases.

Master Encryption Key

None of this information applies to your master encrytpion key that you can optionally use to encrypt high security files. If you lose that key there is no way to recover your encrypted files.

Account Recovery
  • Email Verification: Verify ownership via registered email
  • Identity Verification: Additional verification may be required
  • Support Contact: Our team can assist with recovery
  • Security Questions: Answer your pre-set security questions
Prevention Tips
  • Use KeePassXC to store your password securely
  • Save backup codes in multiple secure locations
  • Keep your email address current
  • Enable 2FA for maximum security
  • Write down recovery codes and store offline

Need Help? Contact support